Affiliate Program Terms and Conditions

Affiliate Program Terms and Conditions

Affiliate Program Terms and Conditions

  1. Eligibility:

    a. Individuals or entities interested in participating in the affiliate program ("Affiliates") must meet the eligibility criteria outlined by iPay.

  2. Application Process:

    a. Affiliates must complete the online application form

    b. iPay reserves the right to approve or reject any application at its sole discretion.

  3. Commission Structure:

    a. Affiliates will earn a commission of 5% net of iPay’s revenue on both pay in’s and pay out’s

    b. If an affiliate has more than 20 active merchants every week, then the commission applied is 10% net of iPay’s revenue on both pay in’s and pay out’s

    c. iPay will pay its affiliates on a weekly basis for KES transactions

    d. USD commissions will be paid monthly if it reaches a minimum of USD 50

    e. This commission will be earned for a period of three months if the merchant is transacting with iPay.

    f. Disputes arising from payment issues, such as delayed or inaccurate commission payments to affiliates, should be channeled to [email protected]

  4. Payment Terms:

    a. Commissions will be paid on a weekly basis.

    b. Payments will be made via mobile money or to a bank account specified by the Affiliate.

    c. Any USD commission will be exchanged based on CBK’s daily rate.

    d. Transfer fee will apply to all withdrawals as well as all applicable taxes.

  5. Tracking and Reporting:

    a. iPay will provide Affiliates with access to a personalized dashboard to track performance of their merchants through

    b. Reports will be updated weekly based on calendar week and will show:

    1. Merchant name
    2. Vendor ID
    3. Total iPay commission
    4. Total affiliate’s commission for each week
    5. Code of Conduct:

      a. Affiliates are expected to conduct themselves ethically and in a manner that aligns with the values of iPay.

      b. Unethical practices, including but not limited to fraud, will result in immediate termination of the program.

      c. Onboarding of any merchants that are seen to conduct illegal activities such as Firearms and/or ammunition, pornography and adult content, Hazardous materials, combustibles, and corrosives, Cryptocurrency trading, money laundering, any unlicensed activities, Credit card fraud, etc will result in immediate suspension or termination of your affiliate account.

      d. Affiliates should engage in ethical marketing practices, avoiding misleading tactics or false advertising that could harm the reputation of iPay.

      e. Affiliates should refrain from engaging in spam activities, including the sending of unsolicited emails or other forms of unauthorized communication.

      f. Affiliates should compete fairly and not engage in practices that undermine the competitiveness of other affiliates or iPay itself.

      g. Affiliates may be subject to periodic compliance checks by the iPay to ensure ongoing adherence to the code of conduct.

      h. Affiliates are encouraged to maintain open communication with iPay, promptly reporting any issues or concerns related to their activities.

    6. Brand Usage:

      a. Affiliates may use iPay branding materials for promotional activities with prior approval.

      b. Unauthorized use of branding materials is strictly prohibited.

      c. Affiliates should represent the iPay brand accurately and positively, avoiding any actions that could damage the brand's reputation.

    7. Termination Clause:

      a. Either party may terminate the affiliate relationship with written notice to [email protected]

      b. iPay reserves the right to terminate any affiliate account upon written notice to your registered email account immediately for breaches of the terms and conditions.

    8. Modification of Terms:

      a. iPay reserves the right to modify the terms and conditions by giving a one month notice to the affiliates.

      b. Continued participation in the program after this or any future modifications constitutes acceptance of the changes.

    9. Confidentiality:

      a. Affiliates shall keep all non-public information received from iPay confidential.

      b. Affiliates are required to sign a non-disclosure agreement, outlining their commitment to keeping confidential information related to iPay and its operations.

    10. Liabilities:

      a. iPay is not liable for any indirect, special, or consequential damages arising from the affiliate relationship.

    11. Compliance with Laws:

      a. Affiliates must comply with all applicable laws and regulations of the Republic of Kenya especially the:

      • Data Protection Act (2019)
      • AML & CFT guidelines
    12. Indemnification:

      a. Affiliates agree to indemnify and hold iPay harmless from any claims or liabilities arising from their activities.

    13. Dispute Resolution:

      a. Any disputes arising from the affiliate relationship will be resolved through arbitration in accordance with Nairobi International Arbitration Center rules.

    14. Duration of Agreement:

      a. This agreement is effective upon acceptance and will continue until terminated by either party.

    15. Notices:

      a. Official communication between iPay and its Affiliates will be through email to the address you provided on registration.

    By participating in the affiliate program, Affiliates acknowledge that they have read, understood, and agreed to these terms and conditions.